---
title: "Consumer Rights Under the Consumer Protection Act, 2019: Empowering Consumers for a Fair Marketplace"
date: 2025-01-07
author: "Rahul Sundaram"
url: https://www.indialaw.in/blog/commercialcorporate/consumer-rights-under-the-consumer-protection-act-2019/
---

# Consumer Rights Under the Consumer Protection Act, 2019: Empowering Consumers for a Fair Marketplace

Posted On - 7 January, 2025 •

By - [Rahul Sundaram](https://www.indialaw.in/people/rahul-sundaram/ "Posts by Rahul Sundaram")

[![Consumer Rights Under the Consumer Protection Act, 2019](https://www.indialaw.in/wp-content/uploads/851211.jpg)](https://www.indialaw.in/wp-content/uploads/851211.jpg)

## Introduction

The Consumer Protection Act, 2019[1](#752d5119-cf00-4213-bc39-d8fa144966d9) stands as a powerful shield for consumers in India, designed to ensure fairness, transparency, and accountability in every market transaction. At its core, *Section 2(9) of the Act*[2](#9ccf4289-c614-4476-a96e-bc36fb263f87) does more than just define rights, it empowers every consumer to actively participate in a safer and more ethical marketplace.

## Keywords

- Consumer Protection Act 2019
- Section 2(9) consumer rights
- Right to redressal
- Consumer awareness
- Consumer rights in India

## Table of Contents

## Section 2(9): The Six Essential Consumer Rights

This provision recognizes six fundamental rights that together strengthen consumer confidence and protection:

### Right to Safety

Every consumer deserves protection from goods and services that may pose risks to life or property. Whether it is medicines, vehicles, or everyday products, safety standards exist to ensure that what you use does not harm you.

### Right to Be Informed

Consumers have the right to complete and truthful information about products and services—including quality, price, ingredients, and risks. This transparency helps people make smarter and more confident choices before purchasing.

### Right to Choose

Markets must offer variety. This right ensures that consumers are not forced into unfair choices or monopolistic control and can freely select from competing options.

### Right to Be Heard

Your voice matters. This right guarantees that consumer complaints and concerns are acknowledged and addressed through proper grievance redressal systems, from customer care to legal forums.

### Right to Seek Redressal

When something goes wrong, consumers are entitled to remedies such as refund, replacement, or compensation. This ensures that businesses remain accountable for faulty goods or deficient services.

### Right to Consumer Education

Awareness is power. The law promotes educating consumers about their rights so they can identify unfair practices and protect themselves effectively.

## Why These Rights Matter to You

These rights are not just legal provisions, they directly impact your everyday life. From online shopping to buying essential services, they ensure that:

- You are not misled or exploited
- Businesses act responsibly
- Fair competition is maintained
- Consumers remain informed and empowered

## What You Can Do as a Consumer

Being aware is only the first step where active participation is key:

- **Check carefully** before buying products or services
- **Speak up** when something feels unfair or misleading
- **Use grievance platforms** like consumer helplines and forums
- **Encourage awareness** among friends and family

## Conclusion

The Consumer Protection Act, 2019 is more than legislation it is a call for informed, active, and empowered consumers. Section 2(9) ensures that your rights are not just written in law but are tools you can use in real life.

When consumers are aware and vocal, and businesses are accountable, the result is a stronger, fairer, and more trustworthy marketplace for everyone.

For further details write to [contact@indialaw.in](mailto:contact@indialaw.in)

1. Consumer Protection Act, 2019. (2019). Act No. 35 of 2019. [↩︎](#752d5119-cf00-4213-bc39-d8fa144966d9-link)
2. Section 2 (9) Consumer Protection Act, 2019. (2019). Act No. 35 of 2019. [↩︎](#9ccf4289-c614-4476-a96e-bc36fb263f87-link)

[E-Commerce and Consumer Protection](https://www.indialaw.in/expertise/technology-law/e-commerce-and-consumer-protection/)

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# IndiaLaw LLP — Offices & Contact Details

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## General Contact

| | |
|---|---|
| **Website** | https://www.indialaw.in |
| **Primary email** | contact@indialaw.in |
| **Primary phone** | +91 836-9995919 |
| **Contact form** | https://www.indialaw.in/connect/ |
| **Careers (separate channel)** | https://www.indialaw.in/careers/ |


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## All Offices (9 locations across 8 cities)

### 1. Mumbai — Registered Office & Head Office (Apeejay Chambers)

| | |
|---|---|
| **Address** | Apeejay Chambers, Ground Floor, Wallace Street, Fort, Mumbai – 400 001 |
| **Phone** | [022-6924-7400](tel:02269247400) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/mumbai/ |
| **Practice focus** | Litigation · Arbitration · Insolvency & Bankruptcy · Corporate · Banking · Real Estate · IP |
| **Notes** | The HQ. 5 partners based here. Handles PAN-India litigation, arbitration, corporate, banking, IP and real estate practice. Largest team across all offices. |

### 2. Mumbai — Non-Litigation Office (Excelsior, Fort)

| | |
|---|---|
| **Address** | 4th Floor, New Excelsior Theatre Pvt. Ltd., Amrit Keshav Nayak Marg, Fort, Mumbai – 400 001 |
| **Phone** | [022-697-40500](tel:022-697-40500) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/mumbai/ |
| **Practice focus** | Non-litigation only — consultations, negotiations, transactional work |
| **Notes** | Opened 2024. Litigation and arbitration remain at the Apeejay Chambers head office. |

### 3. Delhi

| | |
|---|---|
| **Address** | Flat No. 1107 & 1108, Prakashdeep Building, Tolstoy Marg, Connaught Place, New Delhi – 110 001 |
| **Phone** | (general line: +91 836-9995919) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/delhi/ |
| **Practice focus** | Litigation · Arbitration · Insolvency & Bankruptcy · Corporate · Banking · Real Estate |
| **Notes** | 3 partners based here. Located near the Supreme Court of India, Delhi High Court and other appellate bodies. |

### 4. Kolkata

| | |
|---|---|
| **Address** | Centre Point Building, Room No. 214, 2nd Floor, Premises No. 21, Hemanta Basu Sarani, Opp. Great Eastern Hotel, P.S. Hare Street, Kolkata – 700 001, West Bengal |
| **Phone** | [+91 33 4813 1001](tel:+913348131001) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/kolkata/ |
| **Practice focus** | Insolvency & Bankruptcy · Commercial & Civil Litigation · Arbitration · Banking Litigation · Real Estate · Labour & Employment · Consumer |
| **Notes** | Advises banks, NBFCs, MSMEs and corporates on transactions and dispute resolution. Works in close coordination with the Mumbai HO. |

### 5. Chennai

| | |
|---|---|
| **Address** | GF-A, 19 Casa Major Road, Egmore, Chennai – 600 008 |
| **Phone** | (general line: +91 836-9995919) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/chennai/ |
| **Practice focus** | Litigation · Insolvency & Bankruptcy · Real Estate |
| **Notes** | Full-fledged office with experienced legal team. Supported by Mumbai HO. |

### 6. Bengaluru (Bangalore)

| | |
|---|---|
| **Address** | INDIALAW LLP, No. 7 Chinnaswamy Mudaliar Road, Shivaji Nagar, Bangalore – 560 051 |
| **Phone** | [080-4167-2444](tel:08041672444) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/bengaluru/ |
| **Practice focus** | Litigation · Insolvency & Bankruptcy · Real Estate · Family Laws · Labour |
| **Notes** | Located near Bangalore High Court. Handles corporate, commercial, banking and matrimonial disputes. |

### 7. Hyderabad

| | |
|---|---|
| **Address** | 403, 4th Floor, Sanatana Ecstasy Building, beside Tanishq Show Room, Himayathnagar, Hyderabad – 500 029, Telangana |
| **Phone** | [040-6666-5166](tel:04066665166) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/hyderabad/ |
| **Practice focus** | Litigation · Banking · Insolvency & Bankruptcy · Real Estate |
| **Notes** | Particularly well known for complex banking matters and real estate transactions. |

### 8. Cochin (Kochi)

| | |
|---|---|
| **Address** | Second Floor, Pulikkal Building, K.K. Padmanabhan Road, Ernakulam North – 682 018, Kerala |
| **Phone** | [0484-3583961](tel:04843583961) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/cochin/ |
| **Practice focus** | Litigation · Insolvency & Bankruptcy · Real Estate |
| **Notes** | Commercial disputes, property litigation, financial-claim arbitrations and real estate transactions. |

### 9. Noida (NCR)

| | |
|---|---|
| **Address** | No. 16 & 17, Silver Offices, 17th Floor, Wave One, Sector 18, Noida – 201 301 |
| **Phone** | (general line: +91 836-9995919) |
| **Email** | contact@indialaw.in |
| **Page** | https://www.indialaw.in/noida/ |
| **Practice focus** | Aviation · Insurance · Mergers & Acquisitions · Corporate |
| **Office head** | **Mr. Dinesh Gupta** (joined August 2025 to lead and expand the corporate practice) |
| **Notes** | Newest office. Sector-focused on highly regulated industries serving NCR-based clients. |

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## Quick-Dial Phone List

| Office | Phone |
|---|---|
| Mumbai HO (Apeejay) | 022-6924-7400 |
| Mumbai Excelsior | 022-697-40500 |
| Kolkata | +91 33 4813 1001 |
| Bengaluru | 080-4167-2444 |
| Hyderabad | 040-6666-5166 |
| Cochin | 0484-3583961 |
| **General / Marketing line** | **+91 836-9995919** |

Delhi, Chennai and Noida route through the general number.

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